RETURNS & REFUNDS

Returns

We truly hope you love your Nearon piece — but if something’s not quite right, feel free to get in touch at contact@nearonstudio.com within 14 days of receiving your order.

You can return your item within this 14-day period. In cases of defects, we’ll cover the return shipping and fully refund your purchase. For all other returns, the return shipping costs are the responsibility of the customer, and items must be sent back to our warehouse in Vienna, Austria.

Please note:
– Return costs due to an incorrect delivery address must be covered by the customer.
– Refunds are only issued for items returned after prior communication and confirmation.

Refunds

Once we receive and inspect your return, we’ll refund the item price along with the original shipping costs. Please note that return shipping costs are non-refundable.

To be eligible for a refund, items must be returned in their original condition — unworn, undamaged, with all tags and packaging intact.
Returns that arrive after the return period or show signs of use unfortunately can’t be accepted.

Refunds are issued via the original payment method only.

Please keep in mind: we cannot refund lost, opened, or damaged return parcels. For your peace of mind, we recommend using insured return shipping.

Exchanges

As most of our pieces are handcrafted and often one-of-a-kind, we have limited capacity for exchanges — especially when it comes to size swaps. This means we may not always be able to offer a direct exchange in a different size.

However, your satisfaction is very important to us! If a direct exchange isn’t possible, we’re happy to offer a similar custom-made design tailored to your personal measurements — at no additional cost.

🔹 Important: This does not apply to our denim collection, where we keep multiple sizes in stock. For denim pieces, exchanges are quick, easy, and hassle-free — and we also offer custom tailoring if needed.

If we’re unable to provide a suitable exchange or custom alternative, your order will be fully refunded.

We’ll cover all additional shipping costs for exchanges, so you don’t have to worry about any extra fees.